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125 Aditya Birla Insulators Jobs
Lead Quality Technique
6-10 years
Bhubaneswar, Cuttack, Rourkela
1 vacancy
Lead Quality Technique
Aditya Birla Insulators
posted 16hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Complaint Handling and Standardization:
- Standardize and implement complaint handling SOPs across all downstream plants, marketing, and logistics functions.
- Develop and deploy customer grievance management systems.
- Complaint Resolution Time Reduction:
- Guide plants in timely complaint disposition and ensure swift resolution of sales returns.
- Collaborate with marketing, logistics, and accounts teams for seamless complaint closure, including pickup and credit note generation.
- Monitor and publish KPIs related to complaint resolution and customer satisfaction.
- Root Cause Analysis and Continuous Improvement:
- Drive CAPA (Corrective and Preventive Action) implementation and audit plants for sustained improvement.
- Conduct training sessions on RCA/8D methodologies and mentor Six Sigma and CI projects.
- Facilitate customer feedback collection and monitor long-term action plan effectiveness.
- Management Information Systems (MIS):
- Prepare weekly and monthly quality performance reports for downstream plants.
- Review plant performance through regular calls and report findings to stakeholders.
- Workshops, Training, and Summits:
- Plan and coordinate process workshops, monthly quality calls, and summits.
- Drive cross-functional and cross-plant knowledge sharing initiatives.
- Ensure meeting minutes and action plans are executed.
- System Implementation and Digitalization:
- Standardize and digitize quality management systems (eg, LPA, MOC, NC).
- Develop dashboards to monitor and visualize quality KPIs.
- Customer Satisfaction Initiatives:
- Improve Customer Satisfaction Score (CSS) and Net Promoter Score (NPS) through actionable feedback mechanisms.
- Interact with internal and external customers to resolve issues and enhance satisfaction.
Minimum Experience Level:
6-10 Years
Report to:
Assistant Vice President
Employment Type: Full Time, Permanent
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