Center Manager

Role & responsibilities

Job Description:

• Plan efficient administrative operations, client appointment scheduling systems & processes, supervise front desk to ensure daily support operations.
• Ensure implementation of established service standards & ensure consistent and high quality delivery of services at all times
• Ensure all contracts, records and other documents are documented in accordance with agency & regulatory standards
• Supervise and ensure all client records are maintained on the portal as well as in client files
• Support in development of operational processes & schedules for part time consulting professionals and therapists
• Continuously improve on the service delivery standards and SOPs for centre operations.
• Monitor accuracy of client records & ensure that all the records are completed within the deadlines.
• Track and maintain MIS for daily reports, client appointments, inflow of fees to be sent to management on a timely basis.
• Client acquisition as targets for the specific centre in collaboration with marketing, events, front office.
• Collaborate with internal and external teams for infrastructure, AMCs, equipment etc. as may be needed by/ for the centre.
• Oversee facilities and ensure that infrastructure is maintained.
• Prepares periodic reports, financial statements and records on centre projects, progress, status or other special reports for management.
• Prepares budget proposals and recommendations and establishes a budget control system for controlling expenditures; controls expenditures in accordance with budget allocations.
• Assist in the development and preparation of the strategy and general business plan for the centre and achieving the companys sales goals.
• P & L ownership - Monitor expenses and suggest cost-effective alternatives
• Monthly planning on footfall target based on the data for calling as per the target given along with the execution plan.
• To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality/Compliance audits.
• Setting department targets & goals in coordination with the HOD.
• Supporting marketing initiatives to improve brand visibility and increase of footfalls to the centre.
• Assists in the development of the sales plan for use in organizational planning, financial forecasting, budget setting and strategic planning.
• Data Management and Reporting - End to end activity, financial and client reporting for the centre.
• To collaborate with doctors & multispecialty clinics around the centre to generate business leads & increase footfall.
  

Do check out our company website: www.mpowerminds.com for more information.