Senior Service Desk Analyst

A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users. The job responsibilities of a Service Desk Analyst may include:1.Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system.2.Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed.3.Performing remote diagnostic tests and providing guidance on how to fix common technical problems.4.Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system.5.Installing, configuring, and maintaining hardware and software applications for end-users.6.Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function.