System Architect - Java + NMS/EMS

Role & responsibilities

Preferred candidate profile

Job Description:

Lead the design, implementation and maintenance of solutions in the Network Management System (NMS) area within the mobility domain. This customer-facing role requires expertise in managing customer issues, providing technical guidance, and acting as a liaison between the Customer Support and R&D teams. You will play a critical role in ensuring seamless communication, fast issue resolution, and continuous improvement of NMS functionalities in line with customer needs and business objectives.

Key Responsibilities:

1. Architectural Leadership:

- Design and define the architecture of Network Management Systems within the mobility domain.

- Ensure NMS solutions meet scalability, performance, and security requirements.

- Align system architecture with evolving industry standards and companys strategic goals.

2. Customer Engagement:

- Act as the primary technical interface with customers to understand their requirements and address technical challenges.

- Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs.

- Manage escalations related to system architecture and provide timely technical solutions.

3. Issue Management & Resolution:

- Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments.

- Work closely with the Customer Support team to ensure accurate problem identification and timely resolution.

- Create and maintain technical documentation and knowledge bases to aid in issue resolution.

4. Cross-Functional Collaboration:

- Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement.

- Collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations.

- Participate in product development cycles to provide insights based on customer usage patterns and needs.

5. Continuous Improvement:

- Identify opportunities for process improvements in customer issue management and architectural designs.

- Propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs.

Required Skills

- 15+ years of experience in system architecture, with a strong focus on Network Management Systems within the mobility domain.

- Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries.

- Solid understanding of mobility networks (e.g., 2G,3G,4G LTE, 5G ) and their management systems.

- Programming language proficiency in Java/J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git/gerrit and Module Testing automation

- Strong experience in issue management and problem-solving in complex technical environments.

- Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D.

- Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.

- Experience with cloud-based NMS solutions is a plus.

Perks and benefits