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Training Specialist
ACKO
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Graduate / undergraduate with overall 4+ yrs experience of working as a trainer in a domestic/international contact centre
- Proficient in Ms Office, Ms Excel, Ms PowerPoint
- Excellent communication Presentation skills
- Ability to develop/build training content
- Good interpersonal skills
- Candidate should possess excellent oral and written communication presentation skills.
- Excellent communications skills - written and verbal for English language and only verbal for Hindi language
- Should have handled both communication process related training.
- Previous experience on handling/exposure to decision tree tools such as - Zingtree, etc are an added advantage.
- Conduct new hire training and On the Job Training
- Build training modules for New joinees behavioural skills, soft skills and quality training
- Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Plan and improve training workshops and projects to monitor and groom poor performers
- Ability to execute training tasks/ assignment on short notice
- Interested to deliver and contribute towards process improvement
- Training Content Writing
Employment Type: Full Time, Permanent
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What people at ACKO are saying
Rating based on 1 Training Specialist
review
Anonymous · Teaching & Training
in Bangalore / Bengaluru
Everything is good in Acko
- Salary - Good
Nothing to dislike as such
Training Specialist salary at ACKO
What ACKO employees are saying about work life
ACKO Benefits
Cafeteria 
Work From Home Team Outings Education Assistance Soft Skill Training 
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