Senior Specialist - Training

The selected candidate should have 5-7 years of experience in voice training & communication coaching. S/he should possess excellent communication skills and command over English language (written as well as spoken).

The incumbent should be well versed with the training needs identification, gap analysis process and creating remediation plans.

The candidate should have excellent training facilitation skills and knowledge of related administrative and data management tasks.

The V&A Trainer will be required to conduct sessions targeted to improve communication skills of the new hire associates at R1.

S/he will be responsible for managing the batch of new hires and taking care of linked responsibilities. S/he should have experience in developing targeted learning content basis the trainee performance gaps/needs and for maintaining the existing learning content to improve overall training effectiveness. Should be comfortable with call monitoring and preparing report outs for assigned trainees. Should have excellent coaching & feedback giving skills.

Perspective Responsibility

Training Delivery

Conduct new hire training (experienced & freshers) Adherence to training curricula & schedule

On-going training or targeted coaching on topics identified during training need identification Training Needs Identification & Floor Support

Conduct training needs identification for new hires in 0-3 months/or the assigned group of associates to identify any skill gaps

Floor support to new hires/during transitions/Nesting phase to ensure meeting on quality standards

Develop and document standardized policies and procedures with the guidance of leadership

Content Enhancement/ Development

Participate in content assessment, upkeep & maintenance

Build new exercises and skill practices for the aligned line of business

Stay abreast of industry best practices and new practices

Secondary Responsibilities

Participate in training projects & initiatives

Maintaining and publishing daily reports/administrative responsibilities

Manage any training logistics of the assigned batch

Establish self development plan and invest in building own expertise

Technical Skills

Experience in Communication Training

Facilitation Skill certified

Hands on in MS Office like: PowerPoint, Excel, and Word

Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx

Qualifications : Graduate in any discipline (minimum requirement)

Functional & Behavioral Skills

Strong facilitation & presentation skills for both in-person & virtual environments

Effective giving and taking feedback, coaching, and mentoring skills

Strong interpersonal skills and ability to manage varied trainee personality types

Excellent verbal and written communication skills

Self-motivated and self-driven with a knack for continuously upskilling self

Team-player