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10 Swiggy Accounts Manager Jobs
Account Manager
Swiggy
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned
Responsibilities -
Account & Partner Relationship Management
- Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
- Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
- Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
- Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
- Resolve issues such as diner denied payout and ensure seamless transactions for customers and partners at the restaurants
- Prepare the growth plans for each account being managed and gather competitor action insights.
Data Interpretation & Business Performance Management:
- Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
- Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
- Stay updated on the partners investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
- Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.
Interaction with Stakeholders:
- Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).
Functional Competencies
- Understand Dine Out offerings and gain clarity of growth levers.
- Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
- Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
- Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition
- Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English
- Good working knowledge and experience of e-commerce activities and all online marketing channels
- Confident, Pleasing, and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Should be a team player, working alongside people from all walks of life.
- Analytical, good Excel skills.
- The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
- Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
- Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
- Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.
Employment Type: Full Time, Permanent
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What Accounts Manager at Swiggy are saying
Rating based on 27 Accounts Manager
reviews
Anonymous · Marketing & Communication
in New Delhi
Likes
Flexible Timings If you love visiting restaurants and understand their management and growth then it is the best.
- Salary - Good
+1 more
Dislikes
No Job Security Your efforts will be marked as territory team efforts People who comes through the referral are favourite of the seniors No accounts are given and targets are at their peak from day1. Dineout is no more a growth department specially under Dhruv Kapoor and Sunny you will be spoiled and your achievements will be their achievements and you will be out of system.
- Job security - Bad
Accounts Manager salary at Swiggy
reported by
143
employees
with 1-8
years exp.
₹3
L/yr - ₹10.7
L/yr
21%
less
than the average Accounts Manager Salary in India
View more details
What Swiggy employees are saying about work life
based on 4k employees
Flexible timing
Monday to Friday
Within city
Day Shift
Swiggy Benefits
View more benefits
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