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11 Swiggy Accounts Manager Jobs

Account Manager

1-3 years

Hyderabad / Secunderabad

1 vacancy

Account Manager

Swiggy

posted 11d ago

Job Description

 
  • Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
  • Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
  • Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
  • Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
  • Resolve issues such as diner denied payout and ensure seamless transactions for customers and partners at the restaurants
  • Prepare the growth plans for each account being managed and gather competitor action insights.

Data Interpretation & Business Performance Management:

  • Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
  • Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
  • Stay updated on the partners investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
  • Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.

Interaction with Stakeholders:

  • Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).

Functional Competencies

  • Understand Dine Out offerings and gain clarity of growth levers.
  • Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
  • Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
  • Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition
Desired Skills -
  • Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English
  • Good working knowledge and experience of e-commerce activities and all online marketing channels
  • Confident, Pleasing, and a go-getter personality
  • Effective communication skills
  • Attitude & Aptitude for Sales
  • Should be a team player, working alongside people from all walks of life.
  • Analytical, good Excel skills.
  • The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
  • Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
  • Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
  • Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.


Employment Type: Full Time, Permanent

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What Accounts Manager at Swiggy are saying

4.0
 Rating based on 27 Accounts Manager reviews

Likes

Flexible Timings If you love visiting restaurants and understand their management and growth then it is the best.

  • Salary - Good
  • +1 more
Dislikes

No Job Security Your efforts will be marked as territory team efforts People who comes through the referral are favourite of the seniors No accounts are given and targets are at their peak from day1. Dineout is no more a growth department specially under Dhruv Kapoor and Sunny you will be spoiled and your achievements will be their achievements and you will be out of system.

  • Job security - Bad
Read 27 Accounts Manager reviews

Accounts Manager salary at Swiggy

reported by 127 employees with 1-8 years exp.
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₹3.3 L/yr - ₹10 L/yr
22% less than the average Accounts Manager Salary in India
View more details

What Swiggy employees are saying about work life

based on 4.1k employees
72%
41%
47%
81%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Swiggy Benefits

Health Insurance
Job Training
Work From Home
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

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Swiggy Hyderabad / Secunderabad Office Location

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Hyderabad Office
H.No. 1-62/172, 4th Floor, Plot no. 172, Kavuri Hills Phase II, Madhapur, Hyderabad, Telangana Hyderabad
500033

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