Nova Benefits - Account Manager - Retention (4-6 yrs)

About NovaBenefits:

- Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India.

- We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers.

- We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders Employees, Employers, HR admins, Insurers, and Healthcare providers.

- At Nova, we're looking to create and own the employee wellness category.

- In a short span of 15 months, we've built an outstanding team, achieved product-market fit and become the first Insure-tech company to secure an IRDAI Insurance broking license.

- The difference? We see ourselves in the business of improving employee happiness instead of insurance and as such more an HR Tech company.

- Nova Benefits has been co-founded by Yash Gupta (IIT Delhi Computer Science, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator).

- We are backed by top global and regional VC's such as Bessemer Venture Partners, SIG, Better Capital, Titan Capital and Multiply Ventures.

About the Role:

- We're looking for a skilled Key Account Manager who will be responsible for managing the key accounts of the company, and maximizing sales opportunities within them.

- You will be accountable for ensuring that the targeted retention and revenue metrics are achieved.

Job Responsibilities:

- You will be responsible for managing and retaining Nova's existing customers.

- You will help in creating value for the client by setting priorities, aligning with all stakeholders, driving engagement, conducting business reviews on decided timelines.

- You will author, manage, and deliver executive-level reporting, including weekly, monthly, quarterly status reports to manage risks and issues in accounts.

- You will identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives for growing revenue through cross-selling and up-selling.

- You will be engaging the team by providing meaningful feedback, training, and growth opportunities.

What are we looking for?

- 4 to 6 years of experience in the insurance sector (TPA/Broking/Insurance Company) preferably in the H&B space.

- Proven record in managing a portfolio of key clients and creating values for the clients.

- Experience having sold to CHROs & HR team or CFOs/Finance team is a plus.

You are awesome at:

- User-voice Ability to balance user-centric approach in decision making with business metrics and preferences.

- Bias for action Do things today, over tomorrow, demonstrate a sense of operational rigour and track progress to goals effectively.

- High Emotional intelligence Ability to empathize with team, clients and other stakeholders, and balance accountability with compassion.

- Personal Motivation and Resilience: Passion for employee benefits, wellness & experiences.

- Stakeholder management: Ability to rally stakeholders together despite competing opinions and creative differences.

- Nova Benefits is an equal-employment opportunity space that consciously hires people from diverse backgrounds.

- We thrive in the crux of psychological safety at the workspace and are committed to sustaining an inclusive, healthy and happy environment at work.

- We strongly encourage you to apply in case you are a cis-woman, a person of non-binary gender and sexual orientation, a person with a disability or represent any marginalized community.

- You can access Nova Benefits on Glassdoor- here.