Lotus Interworks - Director - Revenue Retention (5-8 yrs)

Role : Director of Revenue Retention.

Location : Remote India.

Shift : 7PM 4AM IST.

About Simplia Inc.

- Simplia Inc. is a cutting-edge AI-powered tech company based in Los Angeles, specializing in providing small to mid-sized businesses with custom digital solutions, including websites, marketing services, and operational tools.

- Our innovative approach is powered by advanced AI-driven platforms that empower businesses to achieve unparalleled efficiency and growth.

Position Overview.

- We are seeking a strategic and data-driven Director of Revenue Retention to join our growing team.

- This critical leadership role will focus on maximizing customer lifetime value and driving sustainable revenue growth through effective retention strategies and proactive customer engagement.

Key Responsibilities.

- Develop and implement comprehensive retention strategies to minimize customer churn and maximize recurring revenue.

- Lead initiatives to increase customer engagement, satisfaction, and product adoption.

- Analyze customer behavior patterns and retention metrics to identify actionable opportunities for improvement.

- Collaborate with Product, Marketing, and Customer Success teams to enhance the overall customer experience.

- Create and maintain accurate revenue forecasting models with a focus on retained revenue.

- Design and implement early warning systems to identify and address at-risk accounts proactively.

- Lead customer outreach programs to strengthen relationships and foster loyalty.

- Establish and monitor KPIs and reporting frameworks to evaluate retention success and inform strategic decisions.

Required Qualifications.

- 5+ years of experience in revenue retention, customer success, or a related role.

- Proven track record of improving retention rates and increasing customer lifetime value.

- Strong analytical and problem-solving skills with a data-driven approach to decision-making.