Account Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Account Manager
Account Management - Work Dynamics (region/country)

What this job involves:

Acting as the steward of the facility

Serving as the backbone of the facility, you ll sit at the bottom of a wide range of responsibilities, from managing contracts to keeping the day-to-day operations including facilities and equipment, M&E matters, housekeeping, conference rooms in tip-top shape. This is why a strong grip with the service structure will come in handy especially when dealing with issues related to operating expenditures.

Part of your usual concerns include the maintenance all records related to the performance of facility management operations on the site. You ll also find yourself developing MIS reports for our management team. And when the operations manager is not present, you ll be expected to lead the monthly progress meeting.

Besides these, you will train team members on all quality policies and procedures. Every now and then, you ll also be involved in reviewing the performance of our staff and conducting performance appraisals.

Bringing maximum value through excellent service delivery

Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meet and go beyond the client s expectations.

Lending your business acumen, you ll advise the client on future maintenance budgets, so you ll need to be in tuned with the organization s ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as you ll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, you ll run successful tendering exercises that will help you find the right subcontractors. You ll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.

Plus, it s your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, you ll consider: Is the team deployed by the vendor made up of the right resources in terms of level and scale to deliver quality services

Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well.

Managing working relationships the right way
Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site.

You ll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. You ll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. You ll also liaise with our Finance team and that of the client s for client billing and invoicing. You will also be in touch with the client representatives for the payments.

Sound like youTo apply you need to be:

A facility management pro

In order to qualify for this role, you need to have a college degree. Under your belt, you should also have 10-12years of experience in facilities management. We re also looking for someone with tertiary qualifications in building management and/or business.

A balanced leader and follower

Are you equipped to set up a team to successCan you also play to your strengths and work effectively as a team memberIf yes, that s great the ability to bring about positive changes and follow through with them will be beneficial for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.