Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
About The Role :
Primary Responsibilities
Business Performance
Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
Analyze and submit month-end reports and identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Outlet Operation
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
Handle guests’ complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
Maintain department communication logbook and updated notice board
Set and maintain purchasing procedures for all beverages
Maintain par levels of stocked beverages at all times
Display beverage selections in an attractive manner
Adhere to legal and/or company policies and standards
Understand and follow the laws and guidelines for beverage service
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
Maintain complete knowledge of all beverage services, contents & preparation methods, and hotel services/features
Ensure that health, safety and security procedures are in place in the outlet
Demonstrate a thorough knowledge of beverage recipes and mixing procedures
Create and maintain all beverage lists
Perform proper handover and communication to the next shift
Assist other food & beverage outlets with their operations during peak times or when required
Team Management
Interview, select and recruit outlet employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Main Complexity/Critical issues in the Job
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Responsible and accountable for outlet’s profitability and revenue generation
Qualifications
Knowledge and Experience
Secondary / High school education
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
Additional Information
Benefits
An opportunity to be with world’s preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.