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7 Accops Systems Jobs

Accops - System Engineer - Ticketing System (2-4 yrs)

2-4 years

Accops - System Engineer - Ticketing System (2-4 yrs)

Accops Systems

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Job Summary:

Join our dynamic team as a System Engineer and become an integral part of our technical support and implementation operations.

We are seeking a proactive and technically proficient individual with 2-4 years of experience to provide exceptional support and implement cutting-edge solutions for our clients.

In this role, you will leverage your foundational knowledge of desktop support, networking, operating systems, and virtualization to resolve technical issues, contribute to cross-functional discussions, and implement innovative technologies.

If you are a self-motivated problem-solver with a strong analytical mindset and a passion for technology, we want to hear from you.

Key Responsibilities:

Technical Support & Troubleshooting:

- Provide timely and effective technical support to customers by addressing support tickets within defined TATs and SLAs.

- Troubleshoot and resolve issues related to desktop applications, operating systems, and network connectivity.

- Reproduce customer issues, analyze root causes, and implement viable solutions, including scripting and simple workarounds.

- Document all support activities, resolutions, and knowledge base articles.

Implementation & Configuration:

- Implement and configure products related to Zero Trust Network and Virtualization technologies in cloud and on-premise environments.

- Adapt and implement new technologies within the Zero Trust Network and Virtualization verticals.

- Contribute to the development and maintenance of solution documents, KB articles, and incident/preliminary analysis documents.

- Create RCA documentation.

Cross-Functional Collaboration:

- Participate in cross-functional team discussions with Quality Analysts, Security Analysts, and the Development team.

- Collaborate with team members to ensure seamless issue resolution and knowledge sharing.

Network & System Administration:

Maintain a basic understanding of computer networks and networking fundamentals.

Assist in the configuration and troubleshooting of basic networking devices, such as firewalls, switches, and routers.

Maintain and have knowledge of various operating systems.

Technical Skills Required:

Operating Systems:

Proficiency in Windows 7, 8, and 10.

Basic knowledge of Linux distributions, such as Ubuntu, Red Hat, and Debian.

Networking :

- Understanding of basic networking concepts and protocols.

- Familiarity with networking devices, including firewalls, switches, and routers.

- Understanding of networking fundamentals.

Desktop & Application Support:

- Basic knowledge of desktop and application support principles.

Experience with ticketing systems.

Virtualization & Cloud:

- Basic understanding of on-premise and cloud virtualization environments.

Behavioral Attributes Required:

Communication:

Excellent written and verbal communication skills.

Problem-Solving:

Strong logical and analytical bent of mind.

Teamwork:

Ability to work effectively in a team environment.

Adaptability:

Flexibility and adaptability to changing priorities and technologies.

Self-Motivation:

Self-motivated and proactive approach to work


Functional Areas: Software/Testing/Networking

Read full job description

Accops Systems Interview Questions & Tips

Prepare for Accops Systems System Engineer roles with real interview advice

What people at Accops Systems are saying

3.3
 Rating based on 7 System Engineer reviews

Likes

People are supportive You can work independently

  • Job security - Excellent
Dislikes

No Growth Old technology work. No adoption of agile technology No work life balance They have not paid my full arrears in FnF

  • Salary - Bad
  • +4 more
Read 7 System Engineer reviews

System Engineer salary at Accops Systems

reported by 39 employees with 1-5 years exp.
Lock Unlock
₹4 L/yr - ₹13 L/yr
42% more than the average System Engineer Salary in India
View more details

What Accops Systems employees are saying about work life

based on 35 employees
76%
81%
71%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accops Systems Benefits

Work From Home
Team Outings
Health Insurance
Job Training
Cafeteria
Free Food +6 more
View more benefits

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