SRE Production Support

Job Summary

• SRE Production Support Engineer will be responsible for ensuring the smooth operations and performance of our production systems.
• Monitor system performance, respond to incidents, and ensure minimal downtime.
• Develop/maintain automation scripts to streamline operations and improve system reliability.
• This role requires expertise in troubleshooting and resolving complex technical issues to minimize downtime and ensure customer satisfaction.
• Monitor and maintain the availability and performance of production systems.
• Respond promptly to production incidents and provide quick resolutions.
• Collaborate with development teams to identify and address root causes of recurring issues.
• Implement proactive measures to prevent system failures and optimize performance.
• Conduct regular system health checks and performance tuning.
• Develop and maintain documentation of system configurations, processes, and troubleshooting guides.
• Provide on-call support as required.

Monitoring and Incident Response: (Mandatory)

• Proven experience in incident management and troubleshooting
• Proficiency in monitoring tools (e.g., Prometheus, Datadog)
• Exposure to AWS systems

Scripting and Automation:

• Strong scripting skills (Python, Bash)
• Experience with automation tools (Ansible, Terraform)

CI/CD Pipelines:

• Exposure and understanding CI/CD pipelines (Jenkins, GitLab CI/CD) and deployment automation.