Cloud Engineer - Incident Management (3-5 yrs)

Skills :

- 3+ years of hands-on experience as a Cloud Engineer.

- Experience monitoring a 24/7 SaaS with I&P management proper understanding.

- Basic Scripting experience to troubleshoot.

- Deep understanding of manual data analysis, reporting.

- Deep understanding of monitoring tools to troubleshoot and find root cause, experience with Datadog.

- Good knowledge of at least one operating system: Linux, Unix, Solaris, Ubuntu, Windows.

- Preference is any LINUX flavored operating system (eg: Ubuntu or Red Hat).

- Basic understanding of networking: TCP/IP, IP addresses, HTTP, DNS, VPN.

- Especially cloud networking.

- Good understanding of container technology (Docker) and Container orchestration technology (Kubernetes) to do basic troubleshooting.

- Experience in Debugging production level disruptions using traces, metrics and dumps.

- Good hands-on experience in Incident and problem management process and tools around it like Jira, Mattermost, Confluence etc.

- Very good communication skills.

Job Responsibilities :

- Monitor APM and infra for the whole system in a 24/7 model.

- Develop automation to generate reports.

- Provide first level analysis using debugging traces and dumps present in APM tools like datadog.

- Monitor quality of I&P with proper guidance and work in collaboration of DevOps teams.

- Prepare and present reports around performance metrics.

- Lead meetings for Incident and problem management.

- Analyze historical data and provide insight to do problem clustering.