Senior Security VPN Specialist - Incident Management (3-5 yrs)

Key Responsibilities :

- Firewall & VPN Management : Gain and apply knowledge of firewall configurations, VPN management, proxies, and desktop defense concepts to protect the organization's network and systems.

- Splunk Query Optimization : Utilize Splunk for security monitoring, developing, optimizing, and maintaining queries to identify potential security threats and incidents.

- Incident Response : Monitor security alerts, troubleshoot potential security incidents, and respond accordingly to mitigate any threats.

- Security Monitoring & Alerts : Continuously monitor security systems and identify vulnerabilities and breaches across multiple networks.

- Customer Service Focus : Provide excellent service to both internal teams and external clients, ensuring security needs are addressed promptly and effectively.

- Documentation & Reporting : Develop clear, concise internal and external reports detailing security incidents, system vulnerabilities, and ongoing improvements.

- Collaboration with Teams : Work closely with other technical teams to implement security measures and continuously improve the security posture of the organization.

- Problem Solving : Leverage your strong analytical and problem-solving skills to identify root causes of security threats and recommend remediation actions.

- Internal & Technical Development : Assist in the development of both technical security documentation and customer-oriented materials, ensuring clear communication of security initiatives and risks.

Skills & Qualifications :

- Firewall & VPN Expertise : Solid understanding of firewalls, VPNs, proxies, and desktop defense concepts, with practical experience implementing and managing them.

- Splunk Proficiency : Hands-on experience with Splunk, including developing, tuning, and optimizing queries for security monitoring and incident response.

- Cybersecurity Fundamentals : Knowledge of security principles, incident response protocols, and best practices for maintaining network security.

- Problem-Solving Skills : Strong ability to troubleshoot and resolve complex security-related issues with attention to detail.

- Customer Service Skills : Excellent communication and interpersonal skills, with a focus on delivering high-quality customer service in a technical environment.

- Team-Oriented Mindset : Ability to work collaboratively with cross-functional teams, ensuring high-quality work is delivered under tight deadlines.

- Security Certifications (Preferred) : Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH) are a plus