Supply Chain Operations Associate

Skill required: Fulfill - Order Management



Designation: Supply Chain Operations Associate



Qualifications:Any Graduation



Years of Experience:1+ years



What would you do?
The Supply Chain Operations Associate will be a support end to end provisioning within Supply Chain Management. They will monitor account activity to detect possible warranty fraud, perform case management to identify backend fraud through use of fraud detection best practices, and a variety of internal and external tools or technology resources. As a result of customer contact, he/she updates the company database with all appropriate information. The Supply Chain Operations Associate will also be building cases to submit to the client for Cost Savings purposes and or possible law enforcement engagement using all the information found while working day to day dispatches.Responsibility & Duties

Should be able to identify Fraudulent activities on a request

Need to work and manage multiple queues at the same time

Should be able to look for a trend in the fraud actives that are caught

Contact with any and all stakeholders in the supply chain including customers and manufacturers

Provide appropriate information to law enforcement entities as the request of the clientSupport all quality assurance efforts and program criteria

Need to understand and adhere to the SLAs

Need to effectively communicate order cancellation requests to logistics team

Need to keep a track and follow-up on all pending cases in his/her ownership

Need to collaborate with the client and be flexible to absorb updates and process changes



What are we looking for?
At least one year of data analytics experience required

Fraud analysis experience required

Ability to work both independently and as a team

Logical decision-making skills with the ability to articulate justification for actions

Problem solving and investigative skills

Meticulous attention to detail

Excellent English communication skills, both verbal and written

Knowledge of Excel and OutlookAt least one year of data analytics experience required

Fraud analysis experience required

Ability to work both independently and as a team

Logical decision-making skills with the ability to articulate justification for actions

Problem solving and investigative skills

Meticulous attention to detail

Excellent English communication skills, both verbal and written

Knowledge of Excel and Outlook


Roles and Responsibilities: The Supply Chain Operations Associate will be a support end to end provisioning within Supply Chain Management. They will monitor account activity to detect possible warranty fraud, perform case management to identify backend fraud through use of fraud detection best practices, and a variety of internal and external tools or technology resources. As a result of customer contact, he/she updates the company database with all appropriate information. The Supply Chain Operations Associate will also be building cases to submit to the client for Cost Savings purposes and or possible law enforcement engagement using all the information found while working day to day dispatches.


Qualifications

Any Graduation