Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Delivery


Good to have skills :NA
Minimum
12 year(s) of experience is required


Educational Qualification :Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India
Role - Helpdesk Lead
Roles & Responsibilities:

Lead the definition, design, and documentation of technical environments.

Deploy solution architectures and conduct analysis of alternative architectures.

Create architectural standards and define processes to ensure conformance with standards.

Institute solution-testing criteria and define a solution's cost of ownership.

Promote a clear and consistent business vision through technical architectures.
Professional & Technical Skills:Should have minimum 3 years of in- scope experience and total 5 years' experience in the field of Banking IT domain / support of related solutions

Working experience of Finacle UBS version 10.2.18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank

Working Experience of Core Banking Solutions, banking technical support

Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis

Working experience in Service Desk and handling of IT Service management (as per ITIL standards)Mandatory CertificateITIL 4 Foundation
Additional Information:

The candidate should have a minimum of 12 years of experience in Service Delivery.

The ideal candidate will possess a strong educational background in Technology & Information Architectures or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Hyderabad office.Qualifications 
Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India