Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :IBM z/OS


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users.
Roles & Responsibilities:-Perform IPL/HMC operations, POR and support system maintenances.

Handle system breakdowns - Emergency IPL, IPL with dump

Identify & report risks to SLAs and engage stakeholders

Monitor System performance, software, disk/tape utilization
Professional & Technical Skills:Knowledge of z/OS system functions, DB2, CICS, IMS, ADABAS for ability to troubleshoot/guide team to fix the issues

Handle escalations and provide recommendations/updates as needed

Well versed with incident lifecycle management

Experience to perform people management tasks - track performance and behavior. Client communication-Determination and Persistence

Ability to Work in Harmony with Co-Workers

Willingness to improvise knowledge and add to skills
Additional Information:

The candidate should have a minimum of 5 years of experience in IBM z/OS.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications
15 years full time education