Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management, Service Desk Voice Support



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Bacholer Degree


Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:

Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions.

Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.

Maintain deep product knowledge to effectively resolve client issues and provide ongoing support.

Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall system performance and client satisfaction.
Professional & Technical Skills:

Must To Have Skills:Experience in service desk voice support and service desk management.

Good To Have Skills:Knowledge of cloud technologies and experience with ITIL processes.

Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams.

Ability to interpret and resolve complex technical issues, utilizing deep product knowledge and problem-solving skills.

Experience with incident management and problem management processes, ensuring timely and effective issue resolution.
Additional Information:

The candidate should have a minimum of 2 years of experience in service desk management.

The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering exceptional service desk support.

This position is based at our Gurugram office.


Qualifications

Bacholer Degree