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Business Advisory Associate
Accenture
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesImplement practices to improve operational efficiencies. Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure. Responsible to generate weekly & monthly production report for the team. Responsible for quality audits for the team. Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.In Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources - a portal with supporting information.
What are we looking for?
Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealers complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall & missing informations for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. Proactively learn about new product launches & update on products through web academy and clients websites. Should keep himself updated on changing dynamics of the industry & warranty business
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What people at Accenture are saying
Associate Advisor salary at Accenture
reported by
3
employees
₹2.9
L/yr - ₹5.5
L/yr
42%
less
than the average Associate Advisor Salary in India
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What Accenture employees are saying about work life
based on 54.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accenture Benefits
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