Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :ServiceNow IT Service Management



Good to have skills :Servicenow Tools Administration
Minimum

6 year(s) of experience is required



Educational Qualification :Bachelors Degree in Computer Science/IT/Engineering or related field
Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have Skills :ServiceNow IT Service ManagementGood to Have Skills :Servicenow Tools AdministrationJob Requirements :Key Responsibilities :Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. Configure Workflows in the ServiceNow platform. Resolving ad hoc challenges including break fix. Work with release/version upgrades.
Technical Experience :Good understanding of ServiceNow Development Platform including, but not limited to ITSM, Custom Development, ITOM Exposure on complete ITSM / ITIL support process especially in areas of Service Design, Service Transition and Service Operation Worked with 3rd party integrations using REST, SOAP Should be able to identify gaps that exist in IT operations and propose recommendations for improvement Minimum 5 years experience supporting the administration, configuration development of the tool
Professional Attributes :Excellent written and verbal communication skills.Good analytical skills along with Project management and time-management skills.Strong problem solving skills.Teamwork and team building skills.
Educational Qualification:Bachelors Degree in Computer Science/IT/Engineering or related fieldAdditional Info :Mandatory :Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM / GRC, ITAM


 
Qualifications 

Bachelors Degree in Computer Science/IT/Engineering or related field