Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :Graduate

Summary:As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management.

Accurately define client issues and interpret and design effective solutions based on deep product knowledge.

Maintain exceptional communication skills to keep our world-class systems running.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Stay updated with the latest advancements in Service Desk Management and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Expertise in Service Desk Management.

Good To Have Skills:Knowledge of ITIL framework and experience with ticketing tools such as ServiceNow.

Strong understanding of technical support processes and procedures.

Experience in troubleshooting and resolving technical issues.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced, dynamic environment.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering exceptional technical support.

This position is based at our Gurugram office.

Qualifications
Graduate