Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :Bachlor Degree

Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. You will also be responsible for L1 and L2/ basic and intermediate level troubleshooting.
Roles & Responsibilities:

Provide technical support and maintenance of production and development systems and software products.

Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Troubleshoot and resolve issues at L1 and L2/ basic and intermediate level.

Collaborate with cross-functional teams to ensure timely resolution of issues.
Professional & Technical Skills:

Must To Have Skills:Service Desk Voice Support, Service Desk Management.

Good To Have Skills:Knowledge of ITIL processes.

Strong understanding of operating systems, networks, and hardware.

Experience in troubleshooting and resolving technical issues.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science or a related field.

This position is based at our Gurugram office.

Qualifications
Bachlor Degree