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Application Tech Support Practitioner

5-10 years

Coimbatore

1 vacancy

Application Tech Support Practitioner

Accenture

posted 17hr ago

Job Role Insights

Flexible timing

Job Description




Project Role :
Application Tech Support Practitioner




Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Veritas NetBackup Administration



Good to have skills :
No Function Specialty
Minimum

5 year(s) of experience is required



Educational Qualification :
15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Manage and resolve client issues promptly and effectively.
  • Interpret client requirements and design appropriate solutions.
  • Ensure smooth system operations and minimize downtime.
  • Collaborate with clients to understand their needs and provide technical support.
  • Stay updated with the latest product knowledge and industry trends.
  • Identify areas for improvement and implement necessary changes.
  • Train and mentor junior team members to enhance their skills.
  • Conduct regular performance evaluations and provide feedback to team members.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Veritas NetBackup Administration.
  • Good To Have Skills:Experience with backup and recovery solutions.
  • Strong understanding of Veritas NetBackup architecture and components.
  • Experience in configuring and managing backup policies and schedules.
  • Knowledge of disaster recovery strategies and best practices.
  • Familiarity with storage technologies and data protection concepts.
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Veritas NetBackup Administration.
  • This position is based at our Coimbatore office.
  • A 15 years full-time education is required.


     Qualifications 

    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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