IT Service Management Representative

Project Role :IT Service Management Representative




Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.


Must have skills :Critical Incident Management



Good to have skills :Infrastructure Service Management
Minimum



7.5 year(s) of experience is required



Educational Qualification :As per Accenture Standard


Summary:As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, supporting the infrastructure service management lifecycle. Your role involves ensuring client satisfaction, managing risk to services, and providing operational support to keep production systems and devices online and available throughout the day.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure client satisfaction with IT production systems and services

Manage risk to services effectively

Provide operational support to keep production systems and devices online and available
Professional & Technical Skills:

Must To Have Skills:Proficiency in Critical Incident Management

Strong understanding of statistical analysis and machine learning algorithms

Experience with data visualization tools such as Tableau or Power BI

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Critical Incident Management

This position is based at our Coimbatore office

A degree As per Accenture Standard is required

Qualifications

As per Accenture Standard