Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Unified Communication and Collaboration Operations



Good to have skills :NA
Minimum



0-2 year(s) of experience is required



Educational Qualification :Any Degree or 3 Year Diploma


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. Your role will involve accurately defining client issues and designing resolutions based on deep product knowledge. This position offers an opportunity to work with cutting-edge technology and contribute to the success of our clients.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues.

Collaborate with cross-functional teams to identify and implement solutions.

Document and maintain accurate records of client interactions and issue resolutions.

Stay up-to-date with product knowledge and industry trends.

Contribute to process improvement initiatives.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Unified Communication and Collaboration Operations.

Good To Have Skills:Experience with cloud-based communication platforms.

Strong understanding of system and application troubleshooting.

Familiarity with network protocols and configurations.

Knowledge of voice and video conferencing technologies.

Ability to analyze and interpret system logs and performance metrics.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Operations.

This position is based at our Gurugram office.

An Any Degree or 3 Year Diploma is required.



Qualifications

Any Degree or 3 Year Diploma