Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Critical Incident Management

Good to have skills :Change Management
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of critical incidents.- Collaborate with cross-functional teams to address technical issues.- Maintain documentation of incident resolutions and troubleshooting steps.- Implement best practices for incident management.- Provide training and guidance to junior team members. Professional & Technical Skills:- Must To Have Skills:Proficiency in Critical Incident Management.- Good To Have Skills:Experience with Change Management.- Strong problem-solving skills in critical incident scenarios.- Knowledge of ITIL framework for incident management.- Ability to prioritize and manage multiple incidents simultaneously. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.

 Qualifications 

15 years full time education