Business Advisory Senior Analyst

Skill required: Marketing Operations - Customer Service Technology



Designation: Business Advisory Senior Analyst



Qualifications:Any Graduation



Years of Experience:5 to 8 years



What would you do?
Team Leader oversees a group of employees and motivates them to do their job efficiently. They provide daily objectives, develop reward systems for productivity that motivate new hires and seasoned workers alike and communicate any issues with upper management to reach business goals effectively Role requires Digital Marketing Ads & Promotion creation/designPlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.



What are we looking for?

Google Cloud SQL

Microsoft SQL Server

MySQL

Structured Query Language (SQL)

Problem-solving skills

Ability to perform under pressure

Strong analytical skills

Hands-on experience with trouble-shootingExperience in Data Analytical skills Expert level capability in use of MS software (with focus on analytical skills in PPT & Excel) Managing performance and SLA's Promoting process improvement Dealing with complexity, analysing information for continuous improvements Implementing Organizational Core Values Knowledge of end-to-end of supply chain & procurement process Experience running multi-geography operations/teams Client management skills. Experience in having managed operational issues. Experience in resolving and escalating from client. Identifying risks and apply appropriate mitigating actions to increase client satisfaction Deep understanding of Data management process Supply Chain & Procurement – knowledgeable in terminology and methodology Proactive and team player Relationship management Strong verbal and written communication


Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation