Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation



Designation: Trust & Safety Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years


Language - Ability:English - Proficient



What would you do?
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.As an Agent, you are responsible to

Review content- user profiles, videos, texts, images etc

Investigate and apply client policies

Escalate and/or resolve the issue that is reported by users or flagged by the systemNote- The reported content could be sensitive or of graphic nature



What are we looking for?
The following skills are required to perform this role-

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Basic internet research skills

Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret contentAdditional skills-

Be a team player and value cohesiveness

Be flexible to cater to changing business needs in a fast-paced environment

Be aware of social trends, political situations, current affairs etc.

This is a Work from Office Role

Has Rotational Shifts

Must reside within given boundary limits


Roles and Responsibilities: Your role requires following responsibilities –

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well-being activities

Meet desired efficiency established by business



Qualifications

Any Graduation