Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Red Hat OS Administration

Good to have skills :Consumer Goods and Services, DevOps Architecture, AWS Administration
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide ongoing support to clients, addressing their technical issues and concerns.
- Troubleshoot system and application problems, identifying root causes and implementing effective solutions.
- Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations.
- Stay updated with the latest industry trends and technologies to provide proactive support and recommendations.
- Document and maintain accurate records of client interactions, technical issues, and resolutions.
- Assist in the development and improvement of support processes and procedures.

Professional & Technical Skills:
- Must To Have Skills:Proficiency in Red Hat OS Administration.
- Good To Have Skills:Experience with AWS Administration, Consumer Goods and Services, DevOps Architecture.
- Strong understanding of Red Hat OS Administration principles and best practices.
- Experience in managing and troubleshooting Red Hat OS environments.
- Knowledge of system monitoring and performance tuning techniques.
- Familiarity with scripting languages such as Bash or Python.
- Ability to diagnose and resolve complex technical issues related to Red Hat OS.
- Excellent problem-solving and analytical skills.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Red Hat OS Administration.
- This position is based at our Hyderabad office.
- A 15 years full-time education is required.

Qualifications

15 years full time education