Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Microsoft Endpoint Configuration Manager


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education
Microsoft SCCM Administrator:Must have skills:Microsoft technologies such as SCCM, Adaptiva, Windows Server, Active Directory, PowerShell scripting, and Group Policy.
Good to have skills:In-depth knowledge of SCCM & Adaptiva architecture, components, and features (Software Updates, OSD, Inventory Management, Reporting, etc.).Years of experience:Relevant experience 6-8 years, total experience more than 8 years
Roles & Responsibilities:

Implement, configure, and maintain Adaptiva products, such as OneSite, ClientHealth, and Endpoint Management, to ensure seamless distribution of software packages, patches, and updates across a large enterprise environment.

Work closely with SCCM administrators to integrate Adaptiva with Microsoft System Center Configuration Manager for efficient software delivery, operating system deployments, and patch management.

Monitor and troubleshoot endpoint health and performance, leveraging Adaptiva ClientHealth for remediation and reporting of issues.

Continuously assess and optimize the performance of Adaptiva solutions, ensuring scalability, high availability, and minimal impact on end-user experience.

Manage and automate the process of distributing patches and updates to devices using Adaptiva, ensuring compliance and security across the organization.

Develop and maintain comprehensive documentation on Adaptiva configuration, deployments, processes, and troubleshooting steps.

Provide regular reports to IT management on system health, software distribution status, and endpoint compliance.

Collaborate with cross-functional teams including IT Security, Network Operations, and End-User Support to ensure smooth integration and deployment of solutions.

Provide expert-level support for troubleshooting and resolving issues.

Oversee the design, configuration, and management of SCCM infrastructure, ensuring optimal performance and uptime.

Manage the configuration, deployment, and patch management processes using SCCM and Adaptiva.

Support large-scale application deployments, OS imaging, and operating system upgrades.

Troubleshoot complex SCCM and Adaptiva issues, ensuring timely resolution of service interruptions.

In-depth knowledge of Windows operating systems (Windows 10/11, Windows Servers).

Proficient in scripting and automation tools (PowerShell, batch files, etc.) for software deployment and endpoint management.

Strong troubleshooting skills and experience in diagnosing complex technical issues.

Familiarity with Active Directory, Group Policy, and other enterprise IT tools.

Design, create, and package software applications for deployment using Microsoft SCCM. Ensure packages are compliant with internal standards and best practices for deployment.

Test all packages in a controlled environment to verify their functionality, compatibility, and compliance. Ensure that applications deploy without issues to end users and troubleshoot any problems with the deployment process.

Configure and deploy applications, patches, and updates across enterprise systems using SCCM. Monitor and manage the deployment process, troubleshoot failures, and ensure timely resolution.

Develop and maintain automation scripts (e.g., PowerShell, batch scripts) to support package creation, deployment, and remediation tasks.

Managing team and giving guidance to the junior team members.

Strong knowledge in the ITIL process such as Change Management and Problem management

Excellent leadership, communication (written and oral) and interpersonal skills

Willingness to work in a 24 * 7 Environment on rotational shifts

Document administration processes/procedures to ensure optimal levels of support.

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas. You will implement technology at the operating system-level and perform basic and intermediate level troubleshooting.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure smooth functioning of hardware/software support.

Implement technology solutions effectively.

Maintain and troubleshoot production and development systems.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.

Strong understanding of system maintenance and support.

Experience in troubleshooting hardware and software issues.

Knowledge of server and network areas.

Hands-on experience in implementing technology solutions.

Familiarity with operating system-level configurations.
Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Hyderabad office.

A 15 years full time education is required.


Qualifications
15 years full time education