Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Security Implementation


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Collaborate with clients to understand their issues and provide effective resolutions.

Design and implement system enhancements to improve performance and reliability.

Conduct thorough analysis of client issues and provide accurate and timely resolutions.

Ensure smooth operations of systems and applications by monitoring and troubleshooting.

Stay updated with the latest product knowledge and industry trends.

Assist in training and mentoring junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Implementation.

Strong understanding of network security protocols and technologies.

Experience in implementing and managing network security solutions.

Knowledge of firewall configurations and intrusion detection systems.

Familiarity with VPN technologies and secure remote access.

Good To Have Skills:Experience with network monitoring and analysis tools.

Understanding of cloud security principles and best practices.

Knowledge of encryption algorithms and secure communication protocols.
Additional Information:

The candidate should have a minimum of 5 years of experience in Network Security Implementation.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications
15 years full time education