Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Microsoft Azure IaaS


Good to have skills :Microsoft Azure PaaS, Cloud Infrastructure
Minimum

7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure smooth functioning of production and development systems.

Implement technology at the operating system-level.

Troubleshoot and resolve hardware/software issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Azure IaaS.

Good To Have Skills:Experience with Cloud Infrastructure.

Strong understanding of cloud infrastructure.

Knowledge of Microsoft Azure PaaS.

Experience in troubleshooting server and network issues.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Microsoft Azure IaaS.

This position is based at our Gurugram office.

A 15 years full-time education is required.


Qualifications
15 years full time education