Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Zscaler Architecture



Good to have skills :NA
Minimum

5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to ensure timely resolution.

Conduct thorough analysis of client issues and provide accurate and efficient resolutions.

Communicate effectively with clients to understand their needs and provide appropriate solutions.

Maintain a deep understanding of the product and its functionalities.

Stay updated with the latest industry trends and technologies.

Assist in the development and implementation of support processes and procedures.

Identify areas for improvement and suggest innovative solutions.

Provide training and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Zscaler Architecture.

Good To Have Skills:Experience with cloud security solutions.

Strong understanding of network security principles and protocols.

Knowledge of firewall technologies and configurations.

Experience in troubleshooting and resolving network and security issues.

Familiarity with VPN technologies and configurations.

Excellent analytical and problem-solving skills.

Ability to work under pressure and meet tight deadlines.
Additional Information:

The candidate should have a minimum of 5 years of experience in Zscaler Architecture.

This position is based at our Chennai office.

A 15 years full-time education is required.


 Qualifications 

15 years full time education