Network & Services Operation New Associate

Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation New Associate

Qualifications:Any Graduation

Years of Experience:0 - 1 year

What would you do?
Billing Operations comprised of Billing Relationship Management, Billing Operations, Project management, Audit & controls, Customer buiness support, Bill strategy and Specialized billing operations and Dispute Management.Good Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?
Strong analytical (collect, research and interpret data) and problem-solving skills

High drive, entrepreneurial attitude and good interpersonal skills

Excellent verbal and written communications skills in English

Ability to work under minimal supervision and guidance, learning new responsibilities quickly

Ability to work virtually with diverse teams (internal teams, vendors)

Excellent organizational / time management / data management skills

Highly proficient in finding, learning, following and applying processes

Excellent accuracy and attention to detail

Excellent documentation skills (ability to document all specifications and requirements correctly and precisely)

Any certification or qualification in support of the competencies above would be an advantage

Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others

Customer facing experience - direct contact with Clients

Ability to work under pressure and when required outside business hours (as required)

Ability to multitask in a complex environment and deliver to timescales

Pragmatic, lateral thinking and problem-solving skills

Understanding of geographical and cultural, human and business differences.

At least 5 to 8 years' experience in a global service role, of which at least 3 years with a customer facing role Roles and Responsibilities: The GBS will be primarily focused on below areas

Design Billing Solution/Architect the billing solutions for new Customers.

Understand the interfaces of various biller and the data flow across the Billing environment and create design standards for new product/customer

Create custom Billing Solution for Business and Critical customer according to the product/solution the sales pitched for.

Identify opportunities to improve the overall Customer Billing Experience

Understand the global billing issues facing each customer

Have a clear understanding of the complexity and details of each customer's global billing model (Local, CSS, SEI, CBB, etc.)

Drive improvements in the overall time to onboard new customer/Product

Have a clear understanding of the complexity of their customers' billing model

Understand the global billing issues facing their customers

Provide guidance regarding billing to Sales and Service Managers

Act as customer's advocate when dealing with billing setup

Identify opportunities to improve the overall Customer Billing ExperienceQualificationsAny Graduation