Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft Power Apps


Good to have skills :Microsoft SharePoint Online Administration
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Power Apps system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running smoothly. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on your deep product knowledge. You will play a crucial role in ensuring client satisfaction and resolving technical issues efficiently.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Assist clients in troubleshooting and resolving technical issues related to Microsoft Power Apps.

Effectively communicate with clients to understand their requirements and provide appropriate solutions.

Collaborate with cross-functional teams to resolve complex technical issues.

Document and maintain accurate records of client interactions and issue resolutions.

Stay updated with the latest developments in Microsoft Power Apps and related technologies.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Power Apps.

Good To Have Skills:Experience with Microsoft SharePoint Online Administration.

Strong understanding of Microsoft Power Apps and its capabilities.

Experience in troubleshooting and resolving technical issues in Microsoft Power Apps.

Knowledge of Power Apps formulas and expressions.

Familiarity with Power Apps connectors and data sources.

Ability to create and customize Power Apps solutions based on client requirements.

Excellent problem-solving and analytical skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Power Apps.

This position is based at our Kolkata office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education