Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :IBM z/OS


Good to have skills :Mainframe DevOps
Minimum

7.5 year(s) of experience is required


Educational Qualification : Bachelor of Computer Engineering Science Bachelor of Science IT specialization

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving technical issues. Join our team in Bengaluru and contribute to the success of our organization.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure efficient functioning of critical business systems.

Identify and resolve technical issues in a timely manner.

Collaborate with cross-functional teams to address system-related challenges.

Contribute to the development and implementation of application support processes and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM z/OS, Mainframe DevOps.

Strong understanding of software troubleshooting and problem-solving techniques.

Experience in analyzing and resolving application issues.

Knowledge of ITIL processes and best practices.

Familiarity with incident management and change management processes.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in IBM z/OS.

This position is based at our Bengaluru office.

A Bachelor of Computer Engineering Science or Bachelor of Science IT specialization is required.


Qualifications
Bachelor of Computer Engineering Science Bachelor of Science IT specialization