Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Configuration Database & CI Management
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to ensure timely resolution.

Identify and analyze system or application issues and provide effective solutions.

Communicate with clients to understand their needs and address any concerns.

Ensure smooth operations of systems and applications by monitoring performance and resolving any issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Configuration Database & CI Management.

Strong understanding of IT infrastructure and configuration management principles.

Experience in managing and maintaining configuration databases and CI records.

Knowledge of ITIL framework and best practices for configuration management.

Familiarity with tools such as ServiceNow or BMC Remedy for configuration management.
Additional Information:

The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management.

This position is based at our Pune office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education