IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Infrastructure Service Management


Good to have skills :Incident Management
Minimum

7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure client satisfaction with IT production systems and services

Manage risk to services

Provide operational support for production systems and devices
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management

Good To Have Skills:Experience with Incident Management

Strong understanding of IT production systems and services

Knowledge of infrastructure service management lifecycle

Experience in operational support for production systems

Ability to manage risk to services
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management

This position is based at our Hyderabad office

A 15 years full time education is required


Qualifications
15 years full time education