Infrastructure Engineer

Project Role :Infrastructure Engineer


Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts.

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, troubleshooting issues, and implementing solutions to enhance our infrastructure.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Collaborate with cross-functional teams to gather requirements and design data center technology components.

Assist in building and configuring infrastructure components, ensuring their proper functioning.

Conduct testing and troubleshooting of infrastructure components to identify and resolve issues.

Implement solutions to enhance the performance, reliability, and security of our infrastructure.

Stay updated with the latest industry trends and technologies to propose innovative solutions.

Provide technical guidance and support to junior team members.
Professional & Technical Skills:1.Service Management:?Develop and maintain IT service catalogs, ensuring alignment with business requirements and objectives.

Establish and monitor service level agreements (SLAs) to ensure the timely delivery of IT services.

Continuously improve service delivery processes to enhance efficiency and customer satisfaction.

Collaborate with cross-functional teams to identify opportunities for service improvement and innovation.2.Problem Management:?Lead the identification, investigation, and resolution of recurring IT issues to minimize business impact.

Implement proactive measures to prevent the recurrence of known problems.

Conduct root cause analysis to address underlying issues and improve overall system reliability.3.Incident Management:?Respond to and resolve IT incidents in a timely manner, minimizing downtime and service disruptions.

Escalate major incidents as necessary and coordinate with relevant stakeholders to ensure resolution.

Document incident details, resolutions, and post-incident reviews for future reference and analysis.4.Service Request Fulfillment:?Process and fulfill service requests from end-users, ensuring adherence to established service levels.

Provide guidance and support to users on the submission and tracking of service requests.

Automate and streamline service request fulfillment processes wherever possible to enhance efficiency.5.Change Management:?Facilitate the assessment, planning, and implementation of changes to IT systems and services.

Evaluate change requests for potential impact on infrastructure, applications, and business operations.

Coordinate change approval, scheduling, and communication activities to minimize disruption and risk.
Additional Information:?ITIL Foundation certification or higher is strongly preferred.

Proven experience in IT service management, including problem, incident, and change management.

Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.

Strong analytical and problem-solving skills, with a keen attention to detail.

Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams.

Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

Proactive mindset with a commitment to continuous learning and professional development.


Qualifications
15 years full time education