Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing


Designation: Order to Cash Operations Associate


Qualifications:BCom


Years of Experience:1 to 3 years


What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.


What are we looking for?

1.Accounts receivable 2.Responsibilities/Authorities 3.Cash applications4.Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.5.Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems out-side the scope of the work.6.Weekly meetings with collectors to ensure adherence to process. 7.Active participation in Client calls. 8.Provide training to Collections team members, coach Collections team members when necessary. Perform special projects, and assist management with career development activities for team members. 9.Ensure that the ledgers of are updated on a timely basis. 10.Maintaining call quality deliverable parameters by consistently barging in and giving timely feedback. Reporting 11.Ensuring timely submission of data as per client's timelines (monthly forecasts etc.) 12.Reviewing key accounts of each collector and ensuring that payments are received as per the set deadlines. 13.Ensure accurate and timely reports as per deadlines set by the management. 14.Maintaining decorum of the floor.

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications
BCom