IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Infrastructure Service Management


Good to have skills :Service Analytics
Minimum

2 year(s) of experience is required


Educational Qualification :1 FUll 15 yrs of education 2 BEBtech

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Infrastructure Service Management.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure client satisfaction by managing the delivery of IT production systems and services.

Support the infrastructure service management lifecycle.

Manage risk to services and ensure operational stability.

Provide operational support to ensure that production systems and devices are online and available.

Collaborate with cross-functional teams to resolve issues and improve service delivery.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Strong understanding of statistical analysis and machine learning algorithms.

Experience with data visualization tools such as Tableau or Power BI.

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
Additional Information:

The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.

This position is based in Gurugram.

A 1 FUll 15 yrs of education 2 BEBtech is required.

Qualifications
1 FUll 15 yrs of education 2 BEBtech