GN-Comms & Media- Salesforce - Consultant

Salesforce Consultant CMT Non-Networks

Join our team in Strategy consulting to find endless opportunities and solve

our clients toughest"

challenges, as you work with

exceptional people, the latest tech and leading companies across industries.

Practice: CMT ,

Industry Consulting, Global Network

I

Areas of Work:Non-Networks |

Level:9 and 7 |

Role: Salesforce Consultant

| Location:Delhi, Gurgaon, Mumbai, Bangalore , Pune, Hyderabad

|

Years of Exp:6- 12 years of overall IT experience and 4-6 years of minimum experience as a Salesforce techno functional consultant

Bring your best skills forward to excel in the role:

• Salesforce Techno -Functional Consultant - W ork ing closely with client and market unit teams to drive the adoption, optimization, and iteration of the Salesforce platform spanning across Sales, Service and Marketing and accelerate business change, leveraging multiple integrations and technologies.
• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies and drive design and discovery workshops with the client,
• Knowledge and implementation experience of Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Communications Cloud, Commerce Cloud, VlocitySalesforce - EPC/ CQP/CLM/OM, Einstein Analytics, Visual Force, Lightning Web Components, Apex, Aura, Configuration, customization, triggers, process builders, flows, object models, Salesforce Integration and good configuration experience etc.
• The Salesforce consultant should be able to help develop business requirements, specifications, process flows, application design, and configuration, along with testing and deployment for the platform.
• Using problem-solving ability, and creative flair, the Salesforce Consultant should be able to design, validate , deliver, and maintain the client Salesforce ecosystem to enable efficiencies in key areas of the business and recommend new features and improvements to optimize and increase adoption of the platform.
• Support delivery of large complex project implementations as a Salesforce consultant across Pre-Implementation, Implementation and Post-Implementation Phases.
• Salesforce Certification will be preferred such as Salesforce Admin, Sales Cloud Consultant , Service Cloud consultant, CPQ specialist, Experience Cloud consultant etc.
• Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas
• Business Strategy - Leading/managing strategic initiatives and develop project plans, frame, and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe
• Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
• Should understand lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, XP, Kanban, SAFe , etc.
• Should have fundamental knowledge on various BSS modules such as CRM, Order Management, Billing, Mediation, Provisioning, etc.
• Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne is must.
• Optimize Delivery Process - Ability to direct the team in execution and to assist with the delivery approach. Continuous optimiz ation of the existing delivery processes.
• Sales Support - Support efforts of global sales team to identify and win potential opportunities .
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc.
• Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders .
• Recommend new features and improvements to optimize and increase use of the platform support.
• Communication and Presentation - Plan and deliver well-structured oral and written communications
• Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
• Stakeholder Management - Manage mid-level to senior client leadership and lead conversations .
• Ability to work and manage multiple stakeholders and product owner to gather project requirements and facilitate process analysis.
• Perform activities such as conducting regular demos to all the relevant stakeholders, supporting implementation activities etc.
• Business Analysis - Propose solutions to the client based on gap analysis for the existing Telco platforms
• Understand customer needs and translate them to business requirements (business requirement gathering and definition), create business process flows and functional designs based on functional requirements thereby acting as an interface between business and technology teams
• Creating integration design, application design and configuration.
• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters
• Impeccable team management skills with an ability to engage effectively with multiple stakeholders
• Strong project and program management skills
• Cross-cultural competence with an ability to thrive in a dynamic environment

Your experience counts!

• MBA Eng. from a Tier 1 and Tier 2 school or rich relevant industry experience
• 6- 12 years of experience in IT and 4-6 years of minimum experience as a Salesforce techno functional consultant with extensive experience in Salesforce implementation and enhancements.
• Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills
• Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology architecture assessments etc.
• Knowledge of Agile Methodologies and experience of working with agile projects is a must have.
• Experience in value architecting, business case preparation, value realization is good to have
• Experience in business case, Maturity Assessment Tool and Productivity models
• Strong business, data analytics skills, problem solving abilities, and experience in data migrations and/or data integration.
• Experience of working with Visio, Jira, Lucid chart, Rally or similar tools is preferred. DevOps and Release Management knowledge is preferred.
• Strong oral communication skills and Writing skills - experience of producing high calibre reports, papers, presentations and thought leadership
• Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage
• Telecom Experience: Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas
• Knowledge of telecom products across wireline, wireless and Enterprise domains
• Knowledge of Telco BSS/OSS stack, its various components, and interactions flows
• Propose solution options based on the analysis and recommend the option that is architecturally compliant and most feasible in terms of cost effectiveness, robustness, security , and maintainability across the architecture