Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Program Project Management

Good to have skills :NA
Minimum
12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead team meetings to discuss progress and challenges.- Develop strategies to improve team efficiency.- Provide mentorship and guidance to junior team members.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Program Project Management.- Strong leadership and decision-making skills.- Excellent communication and interpersonal abilities.- Ability to prioritize tasks and meet deadlines.- Good To Have Skills:Experience in IT operations management.
Additional Information:- The candidate should have a minimum of 12 years of experience in Program Project Management.- This position is based at our Gurugram office.- A 15 years full-time education is required.

Qualifications

15 years full time education