Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft 365 Security & Compliance


Good to have skills :Microsoft 365
Minimum

3 year(s) of experience is required


Educational Qualification :Engineering Deployment L4 Strong technical experience with SMTP Exchange Office 365 Proofpoint Enterprise Protection Experience with TAP O365 PowerShell and Graph API experience Familiarity

Summary:As an Application Tech Support Practitioner for Microsoft 365 Security & Compliance, you will be responsible for providing ongoing support to clients, utilizing your exceptional communication skills and deep product knowledge to accurately define and resolve issues.
Roles & Responsibilities:

Act as the primary interface between the client and the Microsoft 365 Security & Compliance system or application.

Provide ongoing support to clients, utilizing exceptional communication skills to keep systems running smoothly.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Collaborate with cross-functional teams to ensure client satisfaction and system optimization.
Professional & Technical Skills:

Must To Have Skills:Deep understanding of Microsoft 365 Security & Compliance.

Good To Have Skills:Experience with Microsoft 365.

Strong understanding of system architecture and design.

Experience with troubleshooting and problem-solving.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft 365 Security & Compliance.

The ideal candidate will possess a strong educational background in technology or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Gurugram office.


Qualifications
Engineering Deployment L4 Strong technical experience with SMTP Exchange Office 365 Proofpoint Enterprise Protection Experience with TAP O365 PowerShell and Graph API experience Familiarity