Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Configuration Database & CI Management

Good to have skills :NA
Minimum

3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide ongoing support to clients, addressing their technical issues and concerns.- Troubleshoot system and application problems, identifying root causes and implementing effective solutions.- Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations.- Stay updated with the latest industry trends and technologies, continuously enhancing your product knowledge.- Proactively identify areas for improvement in system performance and functionality, proposing and implementing enhancements.- Assist in the development and execution of test plans to ensure the quality and reliability of the system. Professional & Technical Skills:- Must To Have Skills:Proficiency in Configuration Database & CI Management.- Strong understanding of IT infrastructure and configuration management principles.- Experience in managing and maintaining configuration databases and CI (Configuration Item) repositories.- Knowledge of ITIL (Information Technology Infrastructure Library) processes and best practices.- Familiarity with IT service management tools, such as ServiceNow or BMC Remedy.- Good To Have Skills:Experience with IT asset management and discovery tools.- Solid grasp of ITIL change management processes and procedures.- Experience in implementing and managing CMDB (Configuration Management Database) systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.

Qualifications
15 years full time education