Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Software License Management

Good to have skills :NA
Minimum

2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLMGood understanding of publisher contracts, license metrics and product use rightsExperience in creation of entitlements, license overview report and contracts.Experience in handling software license requests and performing technical validationProfessional & Technical Skills:- Must To Have Skills:Proficiency in Software License Management.- Strong understanding of software license management principles and best practices.- Experience in managing software licenses, including tracking, compliance, and optimization.- Knowledge of software license agreements, terms, and conditions.- Familiarity with license management tools and software asset management (SAM) processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Software License Management.- This position is based at our Kolkata office.- A 15 years full-time education is required.

Qualifications
15 years full time education