Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Functional Test Planning


Good to have skills :NA
Minimum
3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the timely resolution of incidents and service requests. With your expertise in software support and problem-solving skills, you will contribute to the overall efficiency and effectiveness of the applications.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Troubleshoot and resolve technical issues reported by end-users.

Collaborate with cross-functional teams to identify and resolve application-related problems.

Ensure the timely resolution of incidents and service requests.

Provide support and guidance to end-users on application usage and functionality.

Document and maintain knowledge base articles for troubleshooting and issue resolution.

Continuously improve application support processes and procedures.

Stay updated with the latest technologies and industry trends related to application support.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Functional Test Planning.

Strong understanding of software support principles and best practices.

Experience in troubleshooting and resolving application-related issues.

Knowledge of SQL and database concepts.

Familiarity with incident management and ticketing systems.

Good To Have Skills:Experience with test automation tools.

Experience in performance testing and load testing.

Knowledge of Agile methodologies and practices.
Additional Information:

The candidate should have a minimum of 3 years of experience in Functional Test Planning.

This position is based at our Coimbatore office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education