Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Microsoft Active Directory



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure hardware/software support for configured services running on various platforms.

Implement technology at the operating system-level across all server and network areas.

Provide L1 and L2/ basic and intermediate level troubleshooting.

Maintain and update documentation for systems and software products.

Collaborate with cross-functional teams to resolve technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Active Directory.

Strong understanding of network protocols and configurations.

Experience in server and network administration.

Knowledge of ITIL framework for IT service management.

Hands-on experience in troubleshooting hardware and software issues.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Active Directory.

This position is based at our Noida office.

A 15 years full time education is required.


Qualifications

15 years full time education